Straight answers about
your information.

Last updated · October 2026

FMIQ Nexus Pty Ltd (ABN 75 698 649 900) is an Australian company. This page explains what we collect, why, where it lives and how we protect it, for both this website and the FMIQ Nexus platform. Questions to [email protected].

This website

What we collect

Almost nothing. To count visits we use Cloudflare Web Analytics, which sets no cookies and does not identify you or follow you across other sites. There are no advertising cookies and no tracking pixels. The only things stored in your browser are your language and light or dark preference, and they never leave your device. If you use the contact form, we receive the details you choose to send: your name, organisation, email address and message.

How we use it

Contact form details are used for one purpose: replying to you. They are not added to any marketing list and not shared with or sold to third parties.

Where it lives

The website is served and enquiries are delivered through Cloudflare infrastructure, with enquiry email arriving in our Australian-managed mailbox. Cloudflare is our hosting, email delivery and web analytics subprocessor.

The FMIQ Nexus platform

For organisations using the platform, the position is simple: your estate data belongs to you.

• Client data is primarily hosted in Sydney, Australia.
• Some features use service providers that process data outside Australia. AI features, such as logging a job in plain words, reading a quote or checking an import, are processed by Anthropic in the United States. If you use text or phone intake, messages and calls are handled by Twilio in the United States. We give any client organisation the full list of providers, and where each one processes data, on request.
• Nothing in a client record can be rewritten without a record: every change keeps its author and its timestamp.
• Client data is never used to train models and never sold. It is shared only with the service providers that run the platform's features, and only for that purpose.
• Everything is exportable in full if a client ever leaves. No lock-in by hostage-taking.
• We collect what the work requires and nothing more, and platform features that touch personal information are built with consent first.

Access, correction and complaints

Under the Australian Privacy Principles you can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] and we will respond promptly. If you believe we have mishandled your information, tell us first and we will work to put it right; you can also contact the Office of the Australian Information Commissioner at oaic.gov.au.

Enterprise proof,
in progress and in writing.

FMIQ Nexus Pty Ltd was incorporated on 2 June 2026 and is preparing to serve a global customer base. We hold ourselves to enterprise standards from day one, and we describe our status honestly rather than borrowing badges.

How the platform is protected

• Encryption in transit for all connections, and encryption at rest for stored data.
• Least privilege access, with multi factor authentication enforceable as an organisation wide policy.
• A complete audit trail: every change to a record carries who made it and when.
• Routine backups of client data.
• Independent penetration testing as part of our delivery standard.

If something goes wrong

We operate under Australia's Notifiable Data Breaches scheme. If a breach is likely to result in serious harm, we will notify affected clients and the OAIC without undue delay, and we will tell clients plainly what happened and what we are doing about it.

Reporting a vulnerability

If you find a security issue in our website or platform, we want to hear about it: [email protected]. We will acknowledge your report, act on it, and never take action against good-faith research.

FMIQ NEXUS PTY LTD · ABN 75 698 649 900 · AUSTRALIA