A clean, safe and comfortable environment
The strengthened Aged Care Quality Standards have been law since 1 November 2025. For a property team, Standard 4 comes down to two questions an assessor will test against the records: is the home well maintained, and is the equipment safe.
- One register for each home, by floor and room, so “where is this hoist's service history?” is one tap, not a search.
- Planned maintenance that raises its own work orders on time, with the evidence saved against the asset when the job is closed.
- Overdue routines and open defects on one screen every morning, with a named owner on each.
Equipment that is safe and meets residents' needs
Beds, hoists, slings, shower chairs and mixing valves carry most of the risk and most of the questions.
- Make, model, serial number and maintainer on every asset that serves residents.
- Routines built from the manufacturer's recommendations, and a failed check that raises its own work order.
- A defect history that shows when a fault was reported, made safe and fixed, recorded as each step happened.
Fire safety you can show on the day
Fire measures answer to state law, not to Standard 4, and the paperwork is where audits are lost.
- Routines for fire measures set to AS 1851, with the evidence ready when the Annual Fire Safety Statement falls due in NSW.
- Statutory schedules that show what is due, what is overdue and what is proven, and never count imported history as verified work.
- A digital record that sits alongside the printed AS 1851 logbook the law still requires, and makes it findable.
Cleaning and infection control in the same system
Outcome 4.2 reaches cleaning and waste. In most homes those records live on clipboards.
- Cleaning schedules, hygiene audits, waste runs and pest control in the same worklists as the maintenance work.
- Scored inspections that raise their own work orders when an item fails.
- The same evidence and the same accountability as a hard services job.
Faults reported by the people who notice them
In a care home the person who sees a fault is usually a carer, a cleaner or a family member, not a tradesperson.
- A request on a phone, in plain words, with a photo. No asset code and no trade category first.
- Automatic status updates back to the person who raised it.
- The property team triages, prioritises and assigns in one place.
Contractors checked before they reach a resident's room
Fire services, lifts, nurse call and air conditioning are mostly done by contractors, and their history has to outlast the contract.
- Insurance and licences tracked with expiry alerts, and a contractor with lapsed compliance cannot be assigned work.
- Permits for hot works, heights and isolations signed in order before high risk work starts.
- Contractor reports and photos attached to the job and the asset in your system, not left in their portal.
Care homes and villages kept apart
Many NSW groups run residential care and retirement villages side by side, under different rules.
- Each home and each village is its own site, with its own register and reports.
- An assessor's pack never carries village plant, and a village report never carries care home assets.
- One login across the portfolio for the people who need both.
What FMIQ Nexus will not do
No system makes a home compliant, and we will not pretend otherwise. FMIQ Nexus does not show a compliance score it cannot trace back to dated records. It does not decide whether an incident is reportable: that judgement belongs to your clinical and quality team, and the maintenance record points to your incident system. A blank is more honest than a green tick with nothing behind it.
Start with one home
We are taking a small number of aged care and retirement living design partners. Bring one home. We set it up from your existing registers within a fortnight, run real work through it, and after ninety days you decide on the measures agreed on day one. Your record is yours to export either way.